[Webex5] [EXTERNAL] RE: SR 693379040 : Having an issue with my cam in a webex

Abdallah Alkhatib -X (abalkhat) abalkhat at cisco.com
Thu Apr 14 14:31:32 PDT 2022 

Hello Judy,

Thank you so much for your time during our session today,

As agreed I will double-check internally and get back to you shortly.

Thanks again and have a great day.

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am – 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=N%2F9u9Dka0%2FLv0wRV3dn7nSfPn5kPBq%2F7G0gipgnjAmc%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1vDFjJdNIZNnFGB44DFfumNthzoLEMLYw6jCnarB%2BAM%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nHhZgVynKSMWpFIkaE%2BPR5bxw4dGi9ZKBS7ikScDs7E%3D&reserved=0>.




From: Abdallah Alkhatib -X (abalkhat)
Sent: Wednesday, April 13, 2022 10:30 PM
To: Alfter, Judy (ARC-SGG)[Bay Area Environmental Research Institute] <judy.alfter at nasa.gov>; webex5 at espo.nasa.gov
Cc: attach at cisco.com
Subject: RE: [EXTERNAL] RE: SR 693379040 : Having an issue with my cam in a webex

Hello Judy,

Thank you so much for your email.

Sure I am sending the invitation 14th April at 9 PDT after sending this email.

Thanks again for you time,

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am – 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=N%2F9u9Dka0%2FLv0wRV3dn7nSfPn5kPBq%2F7G0gipgnjAmc%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1vDFjJdNIZNnFGB44DFfumNthzoLEMLYw6jCnarB%2BAM%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nHhZgVynKSMWpFIkaE%2BPR5bxw4dGi9ZKBS7ikScDs7E%3D&reserved=0>.



From: Alfter, Judy (ARC-SGG)[Bay Area Environmental Research Institute] <judy.alfter at nasa.gov<mailto:judy.alfter at nasa.gov>>
Sent: Wednesday, April 13, 2022 8:37 PM
To: Abdallah Alkhatib -X (abalkhat) <abalkhat at cisco.com<mailto:abalkhat at cisco.com>>; webex5 at espo.nasa.gov<mailto:webex5 at espo.nasa.gov>
Cc: attach at cisco.com<mailto:attach at cisco.com>
Subject: Re: [EXTERNAL] RE: SR 693379040 : Having an issue with my cam in a webex

Abdallah,

Thank you so much for the excellent service.  How does your Thursday at 0900 PDT look?  Please provide an alternate time/date if you are not available.

Have a wonderful day!
Judy Alfter
Project Coordinator

Earth Science Project Office (ESPO)
NASA Ames Research Center
Bay Area Environmental Research Institute (BAERI)
Building N232, Room 263, MS 232-22
Moffett Field, CA. 94035-0001

judy.alfter at nasa.gov<mailto:judyalfter at nasa.gov>
+1.650.559.4229 mobile


From: "Abdallah Alkhatib -X (abalkhat)" <abalkhat at cisco.com<mailto:abalkhat at cisco.com>>
Date: Wednesday, April 13, 2022 at 10:17
To: "webex5 at espo.nasa.gov<mailto:webex5 at espo.nasa.gov>" <webex5 at espo.nasa.gov<mailto:webex5 at espo.nasa.gov>>
Cc: "attach at cisco.com<mailto:attach at cisco.com>" <attach at cisco.com<mailto:attach at cisco.com>>, "Alfter, Judy (ARC-SGG)[Bay Area Environmental Research Institute]" <judy.alfter at nasa.gov<mailto:judy.alfter at nasa.gov>>
Subject: [EXTERNAL] RE: SR 693379040 : Having an issue with my cam in a webex

Hello Judy,

Thank you so much for your time during our call today.

As agreed I will be waiting for your update to schedule a meeting to test the timer app.

Thanks and regards,

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am – 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=N%2F9u9Dka0%2FLv0wRV3dn7nSfPn5kPBq%2F7G0gipgnjAmc%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1vDFjJdNIZNnFGB44DFfumNthzoLEMLYw6jCnarB%2BAM%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nHhZgVynKSMWpFIkaE%2BPR5bxw4dGi9ZKBS7ikScDs7E%3D&reserved=0>.


From: Abdallah Alkhatib -X (abalkhat)
Sent: Tuesday, April 12, 2022 11:40 PM
To: webex5 at espo.nasa.gov<mailto:webex5 at espo.nasa.gov>
Cc: attach at cisco.com<mailto:attach at cisco.com>; judy.alfter at nasa.gov<mailto:judy.alfter at nasa.gov>
Subject: RE: SR 693379040 : Having an issue with my cam in a webex

Hello Judy,

Thank you so much for your time during our meeting today.

I tried to call at +16505594229 with no luck.

Kindly note that I got a confirmation from our internal team and the apps option should be working now.

Please let me know what s the best time to reach you.

Thanks and regards,

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am – 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=N%2F9u9Dka0%2FLv0wRV3dn7nSfPn5kPBq%2F7G0gipgnjAmc%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1vDFjJdNIZNnFGB44DFfumNthzoLEMLYw6jCnarB%2BAM%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nHhZgVynKSMWpFIkaE%2BPR5bxw4dGi9ZKBS7ikScDs7E%3D&reserved=0>.



From: Abdallah Alkhatib -X (abalkhat)
Sent: Thursday, April 7, 2022 8:44 PM
To: webex5 at espo.nasa.gov<mailto:webex5 at espo.nasa.gov>
Cc: attach at cisco.com<mailto:attach at cisco.com>; judy.alfter at nasa.gov<mailto:judy.alfter at nasa.gov>
Subject: SR 693379040 : Having an issue with my cam in a webex

Hello Jody,

Hope this email finds you well.

My name is Abdullah, and I am from Cisco WebEx Support. I will be assisting you with the Service Request 693379040.

Thank you so much for your time during our meeting/call today.

Regarding your concerns, kindly note that the timer app is already enabled on your site, could you please try using it by the following steps:

[Image]
https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.webex.com%2Fen-us%2Farticle%2Fhcbyq8%2FShared-Timer-app-for-Webex-Meetings-and-Webex-Webinars&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Tt6QhIeMXtD%2F13xrdGZcwdaRf9uJuXdyOD46kf2Diog%3D&reserved=0<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.webex.com%2Fen-us%2Farticle%2Fhcbyq8%2FShared-Timer-app-for-Webex-Meetings-and-Webex-Webinars&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Tt6QhIeMXtD%2F13xrdGZcwdaRf9uJuXdyOD46kf2Diog%3D&reserved=0>

Please let me know if you have any questions or concerns regarding this issue.

I am awaiting your response to assist you further on this service request.

Thanks and regards,

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am – 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=N%2F9u9Dka0%2FLv0wRV3dn7nSfPn5kPBq%2F7G0gipgnjAmc%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1vDFjJdNIZNnFGB44DFfumNthzoLEMLYw6jCnarB%2BAM%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C22812c8d60684ad4907008da1e5e3d60%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637855687367874039%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=nHhZgVynKSMWpFIkaE%2BPR5bxw4dGi9ZKBS7ikScDs7E%3D&reserved=0>.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://espo.nasa.gov/pipermail/webex5/attachments/20220414/e083f811/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 4878204 bytes
Desc: image001.jpg
URL: <http://espo.nasa.gov/pipermail/webex5/attachments/20220414/e083f811/attachment-0001.jpg>

More information about the Webex5 mailing list