[Webex5] [EXTERNAL] RE: SR 693379040 : Having an issue with my cam in a webex

Tue Apr 12 13:40:02 PDT 2022

Hello Judy,

Thank you so much for your time during our meeting today.

I tried to call at +16505594229 with no luck.

Kindly note that I got a confirmation from our internal team and the apps option should be working now.

Please let me know what s the best time to reach you.

Thanks and regards,

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am - 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=n9gj7gGXwYFHDF6Xy66p1IdhpTNh0WFBCtm7j5spkd4%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=MHQYGhyb%2FvXS03c%2FyArVbn7TZgiJJiwjVPjz%2Fr0PC1s%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=gU0uGMtrWbUIpoedb73wkyDYnecMNYt4Vld4XEdpGLw%3D&reserved=0>.

From: Abdallah Alkhatib -X (abalkhat)
Sent: Thursday, April 7, 2022 8:44 PM
To: webex5 at espo.nasa.gov
Cc: attach at cisco.com; judy.alfter at nasa.gov
Subject: SR 693379040 : Having an issue with my cam in a webex

Hello Jody,

Hope this email finds you well.

My name is Abdullah, and I am from Cisco WebEx Support. I will be assisting you with the Service Request 693379040.

Thank you so much for your time during our meeting/call today.

Regarding your concerns, kindly note that the timer app is already enabled on your site, could you please try using it by the following steps:

[Image]
https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.webex.com%2Fen-us%2Farticle%2Fhcbyq8%2FShared-Timer-app-for-Webex-Meetings-and-Webex-Webinars&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=9xJWqLVFhsd1ZYUPY%2F792t521OBtlgep5gh%2Fvnhyq0U%3D&reserved=0

Please let me know if you have any questions or concerns regarding this issue.

I am awaiting your response to assist you further on this service request.

Thanks and regards,

Note: When contacting me via e-mail, please remember to always include attach at cisco.com<mailto:attach at cisco.com> as one of the recipients for every email that you send. This will create an automatic note on the case with your email and it will also change the status of the case from pending to updated. It is easier for me to track the cases that are awaiting a reply from my side.

Abdullah Alkhatib
Cisco Cloud Support.
Working hours:  5am - 2pm PDT
Email: abalkhat at cisco.com<mailto:abalkhat at cisco.com>
*****************************************
If you have any feedback or concerns, please contact:

Team Lead:  Hanin Al-Shatarat
Email: halshata at cisco.com<mailto:halshata at cisco.com>

Direct Manager: Baraa Abu Khadra
Email: aabukhad at cisco.com<mailto:aabukhad at cisco.com>

If you need immediate assistance, please call the support number<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fweb%2Ftsd-cisco-worldwide-contacts.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=n9gj7gGXwYFHDF6Xy66p1IdhpTNh0WFBCtm7j5spkd4%3D&reserved=0> for your region.
Looking for an instant update on your case? Connect via TAC Connect_Bot<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftacconnect.cisco.com%2F&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=MHQYGhyb%2FvXS03c%2FyArVbn7TZgiJJiwjVPjz%2Fr0PC1s%3D&reserved=0> or learn more here<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Fsupport%2Fservices%2Ftac-connect-bot%2Findex.html&data=04%7C01%7Cwebex5%40espo.nasa.gov%7C6711edc365904ee3e5ef08da1cc4b134%7C7005d45845be48ae8140d43da96dd17b%7C0%7C0%7C637853928366710008%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=gU0uGMtrWbUIpoedb73wkyDYnecMNYt4Vld4XEdpGLw%3D&reserved=0>.

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