[All] Fw: Scheduled Maintenance Affecting JSC VPN Services (JSC, AFRC, ARC, KSC, MAF, MSFC, NSSC, SSC)

Tue Nov 14 08:52:10 PST 2023

This will affect our ARC-Telework-Sec connection profile.

--Dan Chirica
Project Manager - Earth Science Project Office
NASA Ames Research Center
dan.c at nasa.gov
+1 (650) 604-0436 (o) +1 (650) 318-8257 (c)
________________________________
From: Agency-IT-Outreach <agency-it-outreach at mail.nasa.gov>
Sent: Tuesday, November 14, 2023 08:37
To: Agency-IT-Outreach <agency-it-outreach at mail.nasa.gov>
Subject: Scheduled Maintenance Affecting JSC VPN Services (JSC, AFRC, ARC, KSC, MAF, MSFC, NSSC, SSC)

[OCIO logo in front of a light burst on a planet's horizon with the caption 'Office of the Chief Information Officer']

Distribution Date:

November 14, 2023

To:

NASA Personnel

Subject:

Scheduled Maintenance Affecting JSC VPN Services (JSC, AFRC, ARC, KSC, MAF, MSFC, NSSC, SSC)

Date/Time:

Wednesday, November 15, 6:00pm – Thursday, November 16, 12:00am (CST)

Background:

The Enterprise Network Operations Center (ENOC) will be performing a scheduled hardware refresh that will affect Johnson Space Center (JSC) VPN services.

What’s Happening:

During the activity window (Wednesday, November 15, 6:00pm – Thursday, November 16, 12:00am, CST), there may be brief impacts to JSC-based Primary VPN profiles (JSC) and Secondary VPN profiles (AFRC, ARC, KSC, MAF, MSFC, NSSC, SSC).

If you use any of these VPN profiles, please use your Alternate VPN profile during the activity window.

Action Recommended:

If you are experiencing issues connecting to the VPN, you should:

  *   Restart your device to reset your network connection.
  *   Connect with your Secondary VPN profile if you are unable to connect with your Primary profile.
  *   Refer to this knowledge article (KB0015746<https://esd.nasa.gov/kb_view.do?sysparm_article=KB0015746>) for more in-depth information about VPN, including your center’s Primary and Secondary VPN profiles.

Support:

Please contact the Enterprise Service Desk (ESD):

  *   Website: https://esd.nasa.gov/esdportal
  *   Telephone: 1-877-677-2123 (1-877-NSSC123), Option 2

This notice was sent by Network and Telecommunications Services<https://nasa.sharepoint.com/sites/commservices> within the Office of the Chief Information Officer.

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