[All] Fw: Mobile Operating System Enforcement

Fri May 15 09:27:03 PDT 2020

Ladies and Gentlemen!

Please check your work iPhones to make sure they are running at least iOS 13.4

To do this:  open Settings -> General -> About check Software Version (mine says 13.4.1)

Thank you.

--Dan Chirica
NASA Ames Research Center
dan.chirica at nasa.gov
+1 (650) 604-0436

________________________________
From: Agency-EUSO-Outreach
Sent: Friday, May 15, 2020 08:53
Subject: Mobile Operating System Enforcement

[cid:image001.jpg at 01D62514.B8133B10]

To:

Mobile Device Management (MDM) End Users

Subject:

Mobile Operating System Enforcement

What’s Happening:

Beginning Tuesday, May 26, MDM-registered mobile devices that are below the required OS version will be unable to access NASA email or applications delivered via MDM from their mobile device.

The current minimum mobile operating system versions are as follows:

  *   iOS: Version 13.4 or greater
  *   Android: Version 9.0 or greater

What to Expect After Tuesday, May 26

When a mobile OS upgrade is available, a notification from the OS provider (e.g., Apple, Samsung) will appear on your device. EUSO will test the OS upgrade for 10 days.

After NASA completes testing, the minimum OS requirement will be updated in MDM, and you will receive an email notification to upgrade. You will have 30 days to complete the upgrade. You will receive alerts on your device and email notifications to remind you to upgrade.

If you do not complete the OS upgrade within 30 days, the MaaS360 container and apps delivered via MDM (i.e. O365 apps) will be automatically removed from your device, and you will be unable to access NASA (apps or email) on the device. Refer to Maintaining Your Mobile Device Software (KB0011659)<https://esd.nasa.gov/kb_view.do?sysparm_article=KB0011659> for the steps to determine the OS version and the steps to initiate an upgrade.

Once the device is upgraded, the MaaS360 app will be automatically restored to your device. (Note: iOS devices will be required to set a new MaaS360 PIN to regain access to NASA.)

Support:

For technical assistance, contact the Enterprise Service Desk:

  *   Website: https://esd.nasa.gov/esdportal
  *   Telephone: 1-877-677-2123 (1-877-NSSC123) Option 2

This notice was sent by the End User Services Program Office (EUSO).
For news and information, view EUSO News<https://euso.nasa.gov/euso-news-online/>.

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