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<p class="MsoNormal"><span style="font-size:11.0pt">FYI, this is now in a doc on the ESPO Share > HowTo’s > For your laptop >
<a href="https://docs.google.com/document/d/1IefYp7dzAdkQOHSwbkEVhx8bLg8bzm9uFbiUWUsaFfw/edit">
NVRAM and SMC Resets – handy if computer is not booting</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Have a magnificent morning,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Alex Stanfill</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Earth Science Project Office<br>
NASA Ames Research Center<br>
Bay Area Environmental Research Institute</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Bldg N232, Rm 242/032, MS 232-22<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://en.wikipedia.org/wiki/Moffett_Federal_Airfield"><span style="font-size:11.0pt;color:black;text-decoration:none">Moffett Field</span></a><span style="font-size:11.0pt;color:black">, CA 94035-0001</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Mobile: +1 650 680 8547</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Alexandra Cyria Eaton Stanfill <alex.stanfill@nasa.gov><br>
<b>Date: </b>Friday, April 24, 2020 at 8:42 AM<br>
<b>To: </b>Marilyn Vasques <marilyn.vasques@nasa.gov>, "all@espo.nasa.gov" <all@espo.nasa.gov><br>
<b>Subject: </b>Re: [All] Back in the saddle - Helpful Key Combos<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt">Good morning team,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I don’t know what resolved things for Marilyn today, but while we are on the subject, here are two critical key combinations to keep on hand at home in case your usually-functional laptop is seemingly not
 booting up. Trying one or both of them is a common resolution to that somewhat common scenario.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><a href="https://support.apple.com/en-us/HT204063"><span style="font-size:11.0pt">NVRAM Reset</span></a></p>
<p style="mso-margin-top-alt:9.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt">
<span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"><img border="0" width="80" height="68" style="width:.8333in;height:.7083in" id="Picture_x0020_11" src="cid:image001.png@01D61FA7.140EC4C0" alt="Option key"><img border="0" width="35" height="70" style="width:.3645in;height:.7291in" id="Picture_x0020_10" src="cid:image002.png@01D61FA7.140EC4C0" alt="plus"><img border="0" width="95" height="68" style="width:.9895in;height:.7083in" id="Picture_x0020_9" src="cid:image003.png@01D61FA7.140EC4C0" alt="Command key"><img border="0" width="35" height="70" style="width:.3645in;height:.7291in" id="Picture_x0020_8" src="cid:image002.png@01D61FA7.140EC4C0" alt="plus"><img border="0" width="72" height="67" style="width:.75in;height:.6979in" id="Picture_x0020_7" src="cid:image004.png@01D61FA7.140EC4C0" alt="P key"><img border="0" width="35" height="70" style="width:.3645in;height:.7291in" id="Picture_x0020_6" src="cid:image002.png@01D61FA7.140EC4C0" alt="plus"><img border="0" width="72" height="67" style="width:.75in;height:.6979in" id="Picture_x0020_5" src="cid:image005.png@01D61FA7.140EC4C0" alt="R key"></span><o:p></o:p></p>
<p class="MsoNormal" style="word-wrap: break-word"><span style="font-size:11.0pt">Shut down your Mac (if it’s not off already), then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after
 about 20 seconds, during which your Mac might appear to restart.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">On Mac computers that play a </span><a href="https://support.apple.com/kb/HT202768"><span style="font-size:11.0pt">startup sound</span></a><span style="font-size:11.0pt">, you can release the keys after the
 second startup sound.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">On </span><a href="https://support.apple.com/kb/HT208862"><span style="font-size:11.0pt">Mac computers that have the Apple T2 Security Chip</span></a><span style="font-size:11.0pt">, you can release the keys
 after the Apple logo appears and disappears for the second time. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><a href="https://support.apple.com/en-us/HT201295"><span style="font-size:11.0pt">SMC Reset</span></a></p>
<p class="MsoNormal"><span style="font-size:11.0pt">How you do this depends on what computer type you have.
</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Brad, Sommer, Caitlin, Susan, Katie, Leslie, Judy, Stevie – your system should have an Apple T2 Security Chip</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Erin Czech, Ayuta, Vidal, Jhony, Marilyn, Quincy, Erin Justice, Bernie, Katja – your system should NOT have an Apple T2 Security Chip; follow the instructions for “notebook computers with a nonremovable battery”</span></p>
<h3 style="mso-margin-top-alt:.2in;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt">
<span style="font-size:18.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:.2pt;font-weight:normal">Notebook computers with the T2 chip</span><o:p></o:p></h3>
<p style="mso-margin-top-alt:9.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;word-wrap: break-word">
<span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Before resetting the SMC, try these steps:</span></p>
<p class="MsoNormal" style="margin-left:15.0pt;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><a href="https://support.apple.com/kb/HT201150"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#0070C9;letter-spacing:-.25pt;text-decoration:none">Shut down your Mac</span></a><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">
 (if it’s not off already).</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Press and hold the<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">power button</span></strong><span class="apple-converted-space"> </span>for
 10 seconds, then release the button.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Wait a few seconds, then press the <strong><span style="font-family:"Helvetica Neue"">power button</span></strong> to turn on your Mac.</span><o:p></o:p></p>
<p style="mso-margin-top-alt:9.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;word-wrap: break-word">
<span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">If the issue persists, follow these steps to reset the SMC:</span></p>
<p class="MsoNormal" style="margin-left:15.0pt;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Shut down your Mac.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">On your built-in keyboard, press and hold all of the following keys. Your Mac might turn on.</span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-.25in;mso-list:l0 level2 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Control</span></strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> <img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="cid:image006.png@01D61FA7.140EC4C0"> on
 the left side of your keyboard</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:30.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level2 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Option</span></strong><span class="apple-converted-space"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> </span></span><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">(Alt) <img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="cid:image007.png@01D61FA7.140EC4C0"> on
 the left side of your keyboard</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:30.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level2 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Shift</span></strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> <img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="cid:image008.png@01D61FA7.140EC4C0"> on
 the right side of your keyboard</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Keep holding<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">all three keys</span></strong><span class="apple-converted-space"> </span>for
 7 seconds, then press and hold the<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">power button</span></strong><span class="apple-converted-space"> </span>as well. If your Mac is on, it will turn off as you hold
 the keys.<br>
<img border="0" width="780" height="460" style="width:8.125in;height:4.7916in" id="Picture_x0020_1" src="cid:image009.png@01D61FA7.140EC4C0"></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Keep holding<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">all four keys</span></strong><span class="apple-converted-space"> </span>for
 another 7 seconds, then release them.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Wait a few seconds, then press the<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">power button</span></strong><span class="apple-converted-space"> </span>to
 turn on your Mac.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<h3 style="mso-margin-top-alt:.2in;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt">
<span style="font-size:18.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:.2pt;font-weight:normal">Notebook computers with a nonremovable battery</span><o:p></o:p></h3>
<p style="mso-margin-top-alt:9.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;word-wrap: break-word">
<span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">This applies to all<span class="apple-converted-space"> </span></span><a href="https://support.apple.com/kb/HT201862"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#0070C9;letter-spacing:-.25pt">MacBook
 Air</span></a><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> models, as well as </span><a href="https://support.apple.com/kb/HT201608"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#0070C9;letter-spacing:-.25pt">MacBook</span></a><span class="apple-converted-space"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> </span></span><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">and<span class="apple-converted-space"> </span></span><a href="https://support.apple.com/kb/HT201300"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#0070C9;letter-spacing:-.25pt">MacBook
 Pro</span></a><span class="apple-converted-space"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> </span></span><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">models
 introduced in mid 2009 or later, excluding the MacBook (13-inch, Mid 2009).</span></p>
<p class="MsoNormal" style="margin-left:15.0pt;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><a href="https://support.apple.com/kb/HT201150"><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#0070C9;letter-spacing:-.25pt">Shut down your Mac</span></a><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">
 (if it’s not off already).</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">On your built-in keyboard, press and hold all of these keys:</span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-.25in;mso-list:l2 level2 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Shift</span></strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> <img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_15" src="cid:image008.png@01D61FA7.140EC4C0"> on
 the left side of your keyboard</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:30.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l2 level2 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Control</span></strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> <img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_14" src="cid:image006.png@01D61FA7.140EC4C0"> on
 the left side of your keyboard</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:30.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l2 level2 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Option</span></strong><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt"> (Alt) <img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_13" src="cid:image007.png@01D61FA7.140EC4C0"> on
 the left side of your keyboard</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">While holding<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">all three keys</span></strong>,
 press and hold the <strong><span style="font-family:"Helvetica Neue"">power button</span></strong><span class="apple-converted-space"> </span>as well.<br>
<img border="0" width="780" height="460" style="width:8.125in;height:4.7916in" id="Picture_x0020_12" src="cid:image010.png@01D61FA7.140EC4C0" alt="Notebook keyboard with all 4 keys pressed"></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Keep holding<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">all four keys</span></strong><span class="apple-converted-space"> </span>for
 10 seconds.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt:4.5pt;margin-right:0in;margin-bottom:0in;margin-left:15.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">     
</span></span><![endif]><span style="font-size:13.0pt;font-family:"Helvetica Neue";color:#333333;letter-spacing:-.25pt">Release all keys, then press the<span class="apple-converted-space"> </span><strong><span style="font-family:"Helvetica Neue"">power button</span></strong><span class="apple-converted-space"> </span>to
 turn on your Mac.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Alex Stanfill</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Earth Science Project Office<br>
NASA Ames Research Center<br>
Bay Area Environmental Research Institute</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Bldg N232, Rm 242/032, MS 232-22</span></p>
<p class="MsoNormal"><a href="https://en.wikipedia.org/wiki/Moffett_Federal_Airfield"><span style="font-size:11.0pt;color:black;text-decoration:none">Moffett Field</span></a><span style="font-size:11.0pt;color:black">, CA 94035-0001</span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Mobile: +1 650 680 8547</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">"all@espo.nasa.gov" <all@espo.nasa.gov><br>
<b>Reply-To: </b>Marilyn Vasques <marilyn.vasques@nasa.gov><br>
<b>Date: </b>Friday, April 24, 2020 at 7:26 AM<br>
<b>To: </b>"all@espo.nasa.gov" <all@espo.nasa.gov><br>
<b>Subject: </b>[All] Back in the saddle</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt">Wow.  Lost 2hrs but I’m back in business.  Not exactly sure why it wouldn’t reboot but Dan and I tried a couple things and it suddenly woke up.
</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Yay!!</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I was worried but knew I had a current back up.  Do you? 
</span><span style="font-size:11.0pt;font-family:"Apple Color Emoji"">☺</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">M</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">-- Marilyn Vasques</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">ESPO Director</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">NASA Ames Research Center</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">MOBILE:  650-417-8796</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">OFFICE:  650-604-6120</span></p>
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